Skill Demand Index
Customer Success/Retention — Demand & Depth Analysis
Based on 2 scored job postings out of 4,698 total. Depth levels reflect actual proficiency tiers, not just keyword presence.
0%
Demand Rate
L2
Median Depth
0%
Gap Rate
2
Jobs Analyzed
Basic
Most employers want Customer Success/Retention at basic competency with practical application.
Overview
What is Customer Success/Retention?
Market context for Customer Success/Retention in the current job market
Customer Success/Retention is required in 0% of scored job postings on ShouldApply, making it a growing skill in the current job market. Employers looking for Customer Success/Retention typically want candidates who can demonstrate real proficiency, not just surface awareness.
What the data shows for Customer Success/Retention:
- •Required in 0% of all scored postings — demand is growing as more employers add it to requirements
- •Employers typically expect L2 depth — foundational knowledge with practical application
- •Most demand comes from Other roles — 100% of all Customer Success/Retention jobs
What L2 means in practice:
L2 (Basic) means you’ve built small things with Customer Success/Retention — personal projects or bootcamp work. Employers accept this for junior roles.
This means employers aren't looking for someone who has used Customer Success/Retention once or twice. They want evidence of professional application — shipped work, measurable outcomes, and the ability to operate independently.
Common skill gaps:
The gap rate of 0% means most candidates have adequate Customer Success/Retention proficiency. To stand out, aim for L4-L5 depth with concrete evidence.
Which roles need Customer Success/Retention most:
Other positions drive 100% of demand. Skills commonly paired with Customer Success/Retention include Client-facing experience (3+ years) and Problem-Solving.
Depth Level Distribution
Proficiency Distribution
How candidates match Customer Success/Retention requirements across 2 scored evaluations
Average depth: L2.0·Median depth: L2.0
Salary Correlation
Pay Impact
How Customer Success/Retention affects compensation based on postings with disclosed salary data
Without Customer Success/Retention
$140K
Median $132K
1264 jobs
Skill Demand Insight
“Customer Success/Retention appears in 0% of all scored jobs.”
From 2 scored job postings
Skill Pairings
Commonly Paired Skills
Other skills that frequently appear alongside Customer Success/Retention
50%
co-occurrence
50%
co-occurrence
50%
co-occurrence
50%
co-occurrence
50%
co-occurrence
50%
co-occurrence
50%
co-occurrence
50%
co-occurrence
Role Breakdown
Top Role Categories
Job categories most likely to require Customer Success/Retention
Gap Analysis
Gap Rate Explained
How often Customer Success/Retention is identified as a skill gap (L0–L1) in scored applications
Very low gap rate — candidates generally have this skill
When Customer Success/Retention appears in a job's requirements, 0% of scored applicants received an L0 or L1 (missing or minimal).
Frequently Asked Questions
Is Customer Success/Retention in demand in 2026?
Yes. Customer Success/Retention appears in 0% of scored job postings on ShouldApply, making it a growing skill in the current market. Based on 2 analyzed jobs, demand is steady across multiple role types.
What level of Customer Success/Retention do most jobs require?
The median required depth is L2. Many positions accept basic to intermediate proficiency.
Does knowing Customer Success/Retention increase salary?
Salary data for Customer Success/Retention is still accumulating.
What other skills pair with Customer Success/Retention?
The most common pairings are Client-facing experience (3+ years), Problem-Solving, Project Management, Consultative Skills, Bachelor's degree. Strengthening these alongside Customer Success/Retention improves your fit across more positions.
What roles need Customer Success/Retention the most?
Top roles: Other. Other positions have the highest demand at 100% of all Customer Success/Retention jobs.
How do I improve my Customer Success/Retention level?
L1→L2: online courses and personal projects. L2→L3: daily professional use and shipped work. L3→L4: mentoring others and optimizing processes. L4→L5: architecture decisions, open source contributions, or published work.
See how you stack up against Customer Success/Retention job requirements
ShouldApply scores your profile against each skill at the depth level jobs actually need.
Analyze my Customer Success/Retention gaps →See how your depth compares to what employers actually require
All Skills · Roles · Companies · Browse Jobs